Comprehensive Rankings Highlight Leading Solutions Across Inpatient and Ambulatory Care Settings Based on Independent Client Satisfaction

DENVER, COLORADO / ACCESS Newswire / June 23, 2025 / Black Book Research, the independent healthcare technology research firm, has announced the top-ranked vendors in the Patient Access and Front-End Management Software Solutions categories for Revenue Cycle Management (RCM). These rankings reflect the insights and experiences of more than 11,500 healthcare finance professionals, administrators, and RCM specialists collected in Black Book's extensive 2025 annual survey.

Recognized as the healthcare industry's most comprehensive and vendor-agnostic assessment, Black Book's survey evaluated vendors across three core categories critical to optimizing revenue cycle performance: Financial Clearance and Eligibility, Insurance Verification, and Patient Registration and Intake Solutions. Separate evaluations were conducted for inpatient facilities/hospitals and ambulatory/physician practices, highlighting distinct needs and solutions within these settings.

Nearly 89% of survey respondents reported that delays or inaccuracies in front-end processes had a direct impact on cash flow, denied claims, and patient satisfaction in 2024. Additionally, 77% of provider organizations reported increasing their investments in automation tools specifically for patient access and insurance eligibility verification, up from 63% in 2023.

Top-Rated Vendors for Inpatient Facilities and Hospitals

Financial Clearance and Eligibility Solutions: Experian Health

Insurance Verification Solutions: Availity

Patient Registration and Intake Solutions: Experian Health

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Top-Rated Vendors for Ambulatory and Physician Practices

Financial Clearance and Eligibility Solutions: Waystar

Insurance Verification Solutions: Availity

Patient Registration and Intake Solutions: Phreesia

'Efficient patient access and front-end management processes are foundational to revenue cycle success,' stated Doug Brown, Founder of Black Book Research. 'This year's top vendors distinguished themselves through outstanding performance in automation, accuracy, and ease of integration, delivering measurable financial outcomes and improved patient experiences.'

According to the 2025 survey, 68% of healthcare organizations reported a measurable reduction in denials directly attributable to improvements in pre-service insurance verification and financial clearance technologies. 72% of large health systems cited enhanced patient intake solutions as key to improving digital engagement and decreasing front-desk administrative burdens.

Black Book's rigorous survey methodology ensures unbiased evaluations based purely on user satisfaction and operational results, providing healthcare leaders with trusted insights for informed technology and service decisions.

About Black Book Research
Black Book Research is a leading independent healthcare market research and advisory firm dedicated to providing comprehensive, unbiased insights into healthcare IT solutions, services, and outsourcing. Known for rigorous survey methodologies and a commitment to transparency, Black Book enables healthcare organizations to make informed decisions that optimize operational and financial performance. For more information, visit www.blackbookmarketresearch.com including gratis industry reports. Patient Access and Front-End Management competitive analyses can be licensed for use and distribution through contacting: Black Book Communications Director at [email protected]

SOURCE: Black Book Research